[vc_row][vc_column][woodmart_title woodmart_css_id=”5e8b263ce6647″ title=”CUSTOMER CARE”][/vc_column][/vc_row][vc_row css=”.vc_custom_1586177724547{padding-right: 5% !important;padding-left: 5% !important;}” mobile_bg_img_hidden=”no” tablet_bg_img_hidden=”no” woodmart_parallax=”0″ woodmart_gradient_switch=”no” row_reverse_mobile=”0″ row_reverse_tablet=”0″ woodmart_disable_overflow=”0″][vc_column][vc_tta_accordion shape=”square” color=”white” c_icon=”chevron” c_position=”right” active_section=”1″ no_fill=”true” collapsible_all=”true”][vc_tta_section title=”Q. How do I get in touch with your Customer Care Team ?” tab_id=”1586173013071-ed63efbb-340a”][vc_column_text text_larger=”yes” woodmart_inline=”no”]Our Customer Care Team is always happy to help.
Call or WhatsApp us on +91 9311300714 at 9:30 am – 6:00 pm IST ( Monday to Saturday) except all national holidays or email us [email protected][/vc_column_text][/vc_tta_section][vc_tta_section title=”Q. When will the Customer Care Team respond to my query ?” tab_id=”1586173013169-bd86ac8e-fab8″][vc_column_text text_larger=”yes”]Our Customer Care Team will get in touch with you within 24 hours to help you resolve your query.[/vc_column_text][/vc_tta_section][/vc_tta_accordion][/vc_column][/vc_row][vc_row][vc_column][vc_empty_space woodmart_hide_large=”0″ woodmart_hide_medium=”0″ woodmart_hide_small=”0″ woodmart_hide_extra_small=”0″][woodmart_title woodmart_css_id=”5e8b264979622″ title=”SHIPPING & DELIVERY”][/vc_column][/vc_row][vc_row css=”.vc_custom_1586177756156{padding-right: 5% !important;padding-left: 5% !important;}” mobile_bg_img_hidden=”no” tablet_bg_img_hidden=”no” woodmart_parallax=”0″ woodmart_gradient_switch=”no” row_reverse_mobile=”0″ row_reverse_tablet=”0″ woodmart_disable_overflow=”0″][vc_column][vc_tta_accordion shape=”square” color=”white” c_icon=”chevron” c_position=”right” active_section=”0″ no_fill=”true” collapsible_all=”true”][vc_tta_section title=”Q. What are the shipping charges ?” tab_id=”1586174298335-819b232f-95d2″][vc_column_text text_larger=”yes”]We ship worldwide. The shipping charges for all shipping within India is free and is completely borne by us. However, the shipping charges for international shipping will be additional and will be charged based on the weight and volume of the product and the country where the delivery is being dispatched. Shipping charges will be shared upon inquiry.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Q. Are there any duties and taxes applicable ?” tab_id=”1586174298412-b836a131-d004″][vc_column_text text_larger=”yes” woodmart_inline=”no”]For Indian customers.
Product Prices displayed are inclusive of all taxes and duties.

For International Customers.
Most countries are shipped to on a DDU(Delivery Duty Unpaid) Basis, which means product prices displayed are exclusive of all import duties. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are in, payment of these at the time of delivery is necessary to release your order from customs on arrival that may be applicable in your country.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Q. Can I change the shipping address of the order ?” tab_id=”1586174298486-dfe7f281-9e39″][vc_column_text text_larger=”yes”]Yes, you can change the shipping address of your order only before it is billed or shipped. Please contact our Customer Care Team at the earliest.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Q. When will my order be delivered ?” tab_id=”1586174499004-cbd52475-2792″][vc_column_text text_larger=”yes”]Product will be delivered in 30 – 40 days depending on the outfit ordered. For urgent deliveries/queries, please contact us directly. Please note that deliveries can be affected in case we do not receive any of the below information on time:

Information:
1. Complete payment is not received
2. Incorrect/inaccurate address details
3. Measurements
4. No response from the customer

Please note that we try our best in ensuring that the product reaches you within time. In order to fasten our process, we have tied up with several third party vendors for quicker deliveries. However, in case of delay from a third party, we do not take any responsibility.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Q. Can I collect my online order from the Heena Kochhar store ?” tab_id=”1586174574396-70b24cec-5e04″][vc_column_text text_larger=”yes”]Yes, you can collect your online order at any of Heena Kochhar retail stores. Please ensure to contact our Customer Care Team and inform them about your preferred store for delivery within 24 hrs of placing the order.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Q. Can I book an order for delivery to more than one address ?” tab_id=”1586174671493-734f0e11-9114″][vc_column_text text_larger=”yes”]No. You will need to place separate orders for different shipping addresses.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Q. What if I am not available when the order is delivered ?” tab_id=”1586174713731-dde8c3b8-80e1″][vc_column_text text_larger=”yes”]As a policy, our courier partners will always call you before delivery to check your availability. However, in case the order arrives when you are not available, it will be re-dispatched after your confirmation.

Our delivery partner will get in touch with you to reschedule your delivery. A maximum of three attempts will be made to deliver an order at the given shipping address, failing which the order will be sent back to our warehouse facility in Delhi. Our Customer Care Team will then get in touch with you to understand the issue and help find a solution.[/vc_column_text][/vc_tta_section][/vc_tta_accordion][/vc_column][/vc_row][vc_row][vc_column][vc_empty_space woodmart_hide_large=”0″ woodmart_hide_medium=”0″ woodmart_hide_small=”0″ woodmart_hide_extra_small=”0″][woodmart_title woodmart_css_id=”5e8b265f9b3e2″ title=”ORDERS”][/vc_column][/vc_row][vc_row css=”.vc_custom_1586177767761{padding-right: 5% !important;padding-left: 5% !important;}” mobile_bg_img_hidden=”no” tablet_bg_img_hidden=”no” woodmart_parallax=”0″ woodmart_gradient_switch=”no” row_reverse_mobile=”0″ row_reverse_tablet=”0″ woodmart_disable_overflow=”0″][vc_column][vc_tta_accordion shape=”square” color=”white” c_icon=”chevron” c_position=”right” active_section=”0″ no_fill=”true” collapsible_all=”true”][vc_tta_section title=”Q. Is there a limit to the quantity that I can order ?” tab_id=”1586175038941-b2278c17-981e”][vc_column_text text_larger=”yes”]No, there’s no limit. Shop your heart out![/vc_column_text][/vc_tta_section][vc_tta_section title=”Q. How can I track my order ?” tab_id=”1586175179524-ccc9d635-a150″][vc_column_text text_larger=”yes”]You can start tracking your order as soon as it has been shipped out. An email will be sent to you with the tracking details, all you need to do is visit our courier partner’s website and track the journey of your order in real time![/vc_column_text][/vc_tta_section][vc_tta_section title=”Q. Do you offer made-to-order service ?” tab_id=”1586175228142-fc3b856c-f6b0″][vc_column_text text_larger=”yes”]All Heena Kochhar ensembles are made-to-order. Please enter your details in the made to order form and our stylist will get in touch with you soon.

For further assistance, please get in touch with our Customer Care Team.[/vc_column_text][woodmart_popup size=”small” color=”primary” id=”made-to-order” width=”500″ woodmart_css_id=”5ea6c24e1d876″ full_width=”no” button_inline=”no” button_smooth_scroll=”no” title=”Made To Order” el_class=”jscase”][woodmart_title woodmart_css_id=”5e96d1f8b868c” title=”Made To Order”]

    Body Measurements

    Inches

    Kurta Length *

    Across Back *

    Across Front *

    Shoulder *

    Upper Bust *

    Bust *

    Under Bust *

    Waist *

    Hip *

    Arm Hole *

    Bicep *

    Elbow *

    Wrist Circumference *

    Sleeve Length *

    Neck Deep Front *

    Neck Deep Back *

    Bottom Length *

    Bottom Waist *

    Thigh *

    Knee *

    Bottom Circumference at Ankle *

    [/woodmart_popup][/vc_tta_section][vc_tta_section title=”Q. How do I know what size to order ?” tab_id=”1586175619436-b4a300d5-9e1e”][vc_column_text text_larger=”yes”]To help you find the perfect fit every product display page on our website has a ‘Size Guide’ section for your ready reference. You can also view the chart below :[/vc_column_text]

    Size Guide

    [vc_row equal_height="yes" mobile_bg_img_hidden="no" tablet_bg_img_hidden="no" woodmart_parallax="0" woodmart_gradient_switch="no" row_reverse_mobile="0" row_reverse_tablet="0" woodmart_disable_overflow="0" css=".vc_custom_1586861480087{margin-bottom: 0px !important;}"][vc_column width="2/3"][woodmart_list icon_fontawesome="fas fa-angle-double-right" woodmart_css_id="5e8c7c26565a0" list="%5B%7B%22list-content%22%3A%22Measurements%20should%20be%20taken%20directly%20on%20your%20body%22%7D%2C%7B%22list-content%22%3A%22Measure%20around%20the%20fullest%20part%20of%20your%20bust%20with%20arms%20down%20by%20your%20side.%22%7D%2C%7B%22list-content%22%3A%22Measure%20around%20the%20narrowest%20part%20of%20your%20waistline%2C%20above%20navel%20and%20below%20ribcage.%22%7D%2C%7B%22list-content%22%3A%22Measure%20around%20the%20fullest%20part%20of%20your%20hips.%22%7D%5D"]
    XS S M L XL XXL 3XL 4XL
    BUST 32 34 36 38 40 42 44 46
    WAIST 25 26 28 30 32 34 36 38
    HIPS 35 37 39 40 42 44 46 48
    [/vc_column][vc_column width="1/3"][vc_single_image image="5530" img_size="full" alignment="center" parallax_scroll="no" css=".vc_custom_1623992776496{margin-bottom: 0px !important;}" woodmart_inline="no"][/vc_column][/vc_row]
    XS S M L XL XXL 3XL 4XL
    BUST 32 34 36 38 40 42 44 46
    WAIST 25 26 28 30 32 34 36 38
    HIPS 35 37 39 40 42 44 46 48
    [vc_empty_space height=”15px” woodmart_hide_large=”0″ woodmart_hide_medium=”0″ woodmart_hide_small=”0″ woodmart_hide_extra_small=”0″][/vc_tta_section][vc_tta_section title=”Q. Can I cancel my order ?” tab_id=”1586176188953-1eb52aff-6ac4″][vc_column_text text_larger=”yes”]We reserve a right to accept or reject orders placed through our Site.
    We have tried our utmost best to provide the best quality products to you. In case of requests for order cancellations, as part of our policy, the orders once placed will not be canceled/exchanged and no refund will be paid on these orders as these orders are specially made for you.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Q. What do I do if my order is received in a damaged condition ?” tab_id=”1586176244525-8ab5abcd-a19d”][vc_column_text text_larger=”yes”]If your order has been damaged or tampered with, you can refuse to accept it and return it to the courier personnel with all of the original packaging intact. Please do report the incident to our Customer Care Team immediately.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Q. What happens if the wrong product was delivered to me ?” tab_id=”1586176333821-d02a9ec2-dbda”][vc_column_text text_larger=”yes”]In an unlikely event that the product you received is not what you ordered, please contact our Customer Care Team within 24 hours of delivery.

    They will help arrange for a reverse pick-up and ensure the correct order is delivered to you at the earliest.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Q. What are the online payment options available on your website ?” tab_id=”1586176382590-084b52b6-54ba”][vc_column_text text_larger=”yes”]We accept all Credit/Debit cards and Internet banking service of all major banks. We also accept wallet payments. For special cases, we allow bank deposit (NEFT / cash deposit) of order amount prior to order confirmation. Please contact our Customer Care Team to know more.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Q. What if I order multiple products ?” tab_id=”1586176469073-545dc595-d096″][vc_column_text text_larger=”yes”]If you order multiple products with different dispatch dates, all the products are shipped as one shipment, once all products in your order are ready. However, if you wish to receive some products earlier, you can call us at +91 8287053688 or email us at [email protected] and we shall get back to you on the same.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Q. What is the time frame for receiving orders ?” tab_id=”1586176681038-21da958d-b6dd”][vc_column_text text_larger=”yes”]Every piece is handcrafted at the studio and goes through multiple processes before we are able to create the perfect piece for you. Usually, the time frame will be anytime between 30-40 business working days. In case of urgent orders, you can call us at +91 8287053688 or email us at [email protected] and we shall get back to you on the same.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Q. How do I track my order ?” tab_id=”1586176821865-2f4702a3-97b9″][vc_column_text text_larger=”yes”]Once the order has been dispatched, you will receive a courier tracking number on request. For additional information, you can email us at [email protected] with our order number.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Q. Are the colors of products shown on the website accurate ?” tab_id=”1586176983648-b98df7f4-101b”][vc_column_text text_larger=”yes”]All our pieces are handcrafted in house at our studio. We ensure that our pieces are shot in standard light giving colours truest and nearest to our pieces. However, due to the intricacy of work involved in our pieces, there may be minor variations in the colour of the fabric, dyes, prints or embroideries of the product image you see on your screen and the actual product.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Q. I am based out of India and want to place an order for delivery in India. Can I do that ?” tab_id=”1586177122579-4cf4daa7-dfc8″][vc_column_text text_larger=”yes”]Yes, you can have your order delivered to India by placing it from anywhere in the world. Please ensure you enter the correct PIN code in the shipping address.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Q. Is there a limit to the quantity that I can order ?” tab_id=”1586177182080-8dd48de3-6bdf”][vc_column_text text_larger=”yes”]No, there’s no limit. Shop your heart out![/vc_column_text][/vc_tta_section][/vc_tta_accordion][/vc_column][/vc_row]