CUSTOMER CARE

Our Customer Care Team is always happy to help.
Call or WhatsApp us on +91 9811020714 at 9:30 am – 6:00 pm IST ( Monday to Saturday) except all national holidays or email us [email protected]

Our Customer Care Team will get in touch with you within 24 hours to help you resolve your query.

SHIPPING & DELIVERY

We ship worldwide. The shipping charges for all shipping within India is free and is completely borne by us. However, the shipping charges for international shipping will be additional and will be charged based on the weight and volume of the product and the country where the delivery is being dispatched. Shipping charges will be shared upon inquiry.

All orders are shipped internationally from our warehouse in Delhi, India to your provided shipping address. Due to the nature of international shipping, occasionally a customer may have to pay additional import duties and taxes which are levied once a shipment reaches your country. The large majority of orders will not have to pay any additional fees. However, we are unable to calculate when and how much these infrequent customs duty charges will be levied. In the case where additional customs charges are assessed, you will be responsible for paying these additional fees. Label Heena Kochhar takes no responsibility for non-delivery of orders in case such taxes and duties are not accepted and settled by the recipient at the delivery address, and will not provide any refunds in such cases.

Yes, you can change the shipping address of your order only before it is billed or shipped. Please contact our Customer Care Team at the earliest.

Product will be delivered in 30 – 40 days depending on the outfit ordered. For urgent deliveries/queries, please contact us directly. Please note that deliveries can be affected in case we do not receive any of the below information on time:

Information:
1. Complete payment is not received
2. Incorrect/inaccurate address details
3. Measurements
4. No response from the customer

Please note that we try our best in ensuring that the product reaches you within time. In order to fasten our process, we have tied up with several third party vendors for quicker deliveries. However, in case of delay from a third party, we do not take any responsibility.

Yes, you can collect your online order at any of Heena Kochhar retail stores. Please ensure to contact our Customer Care Team and inform them about your preferred store for delivery within 24 hrs of placing the order.

No. You will need to place separate orders for different shipping addresses.

As a policy, our courier partners will always call you before delivery to check your availability. However, in case the order arrives when you are not available, it will be re-dispatched after your confirmation.

Our delivery partner will get in touch with you to reschedule your delivery. A maximum of three attempts will be made to deliver an order at the given shipping address, failing which the order will be sent back to our warehouse facility in Delhi. Our Customer Care Team will then get in touch with you to understand the issue and help find a solution.

ORDERS

No, there’s no limit. Shop your heart out!

You can start tracking your order as soon as it has been shipped out. An email will be sent to you with the tracking details, all you need to do is visit our courier partner’s website and track the journey of your order in real time!

All Heena Kochhar ensembles are made-to-order. Please enter your details in the made to order form and our stylist will get in touch with you soon.

For further assistance, please get in touch with our Customer Care Team.

Made To Order

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To help you find the perfect fit every product display page on our website has a ‘Size Guide’ section for your ready reference. You can also view the chart below :

Size Guide

  • Measurements should be taken directly on your body
  • Measure around the fullest part of your bust with arms down by your side.
  • Measure around the narrowest part of your waistline, above navel and below ribcage.
  • Measure around the fullest part of your hips.
XS S M L XL XXL 3XL 4XL
BUST 32 34 36 38 40 42 44 46
WAIST 25 26 28 30 32 34 36 38
HIPS 35 37 39 40 42 44 46 48
Untitled-3
XS S M L XL XXL 3XL 4XL
BUST 32 34 36 38 40 42 44 46
WAIST 25 26 28 30 32 34 36 38
HIPS 35 37 39 40 42 44 46 48

We reserve a right to accept or reject orders placed through our Site.
We have tried our utmost best to provide the best quality products to you. In case of requests for order cancellations, as part of our policy, the orders once placed will not be canceled/exchanged and no refund will be paid on these orders as these orders are specially made for you.

If your order has been damaged or tampered with, you can refuse to accept it and return it to the courier personnel with all of the original packaging intact. Please do report the incident to our Customer Care Team immediately.

In an unlikely event that the product you received is not what you ordered, please contact our Customer Care Team within 24 hours of delivery.

They will help arrange for a reverse pick-up and ensure the correct order is delivered to you at the earliest.

We accept all Credit/Debit cards and Internet banking service of all major banks. We also accept wallet payments. For special cases, we allow bank deposit (NEFT / cash deposit) of order amount prior to order confirmation. Please contact our Customer Care Team to know more.

If you order multiple products with different dispatch dates, all the products are shipped as one shipment, once all products in your order are ready. However, if you wish to receive some products earlier, you can call us at +91 8287053688 or email us at [email protected] and we shall get back to you on the same.

Every piece is handcrafted at the studio and goes through multiple processes before we are able to create the perfect piece for you. Usually, the time frame will be anytime between 30-40 business working days. In case of urgent orders, you can call us at +91 8287053688 or email us at [email protected] and we shall get back to you on the same.

Once the order has been dispatched, you will receive a courier tracking number on request. For additional information, you can email us at [email protected] with our order number.

All our pieces are handcrafted in house at our studio. We ensure that our pieces are shot in standard light giving colours truest and nearest to our pieces. However, due to the intricacy of work involved in our pieces, there may be minor variations in the colour of the fabric, dyes, prints or embroideries of the product image you see on your screen and the actual product.

Yes, you can have your order delivered to India by placing it from anywhere in the world. Please ensure you enter the correct PIN code in the shipping address.

No, there’s no limit. Shop your heart out!